Lottostar Casino

1. General

1.1 Lottostar (Pty) Ltd and its subsidiaries (“Lottostar”, “we”, “our”, “us”) are committed to protecting your personal information.

1.2 This Privacy Notice explains how we collect, use, process, store, and disclose personal information when you use our website, mobile platform, and related services.

1.3 Lottostar acts as a Responsible Party under the Protection of Personal Information Act, 2013 (POPIA).

1.4 We process personal information to provide betting services, manage accounts, comply with legal obligations, and operate our business.

1.5 This Notice may be updated periodically to reflect legal or operational changes.

2. Collection of Personal Information

2.1 We collect personal information when you:
2.1.1 Register an account;
2.1.2 Deposit or withdraw funds;
2.1.3 Place bets;
2.1.4 Enter promotions or competitions;
2.1.5 Contact customer support.

2.2 Information collected may include:
2.2.1 Full name;
2.2.2 South African ID or passport number;
2.2.3 Date of birth;
2.2.4 Contact details;
2.2.5 Residential address;
2.2.6 Banking details;
2.2.7 Source of funds;
2.2.8 Online identifiers (IP address, cookies, device ID);
2.2.9 Betting and transaction history;
2.2.10 Account activity records;
2.2.11 Biometric information where required for verification;
2.2.12 Uploaded identification documents and photographs.

2.3 Telephone calls and digital communications may be recorded for quality assurance, fraud prevention, and compliance purposes.

3. Information We Do Not Collect

3.1 We do not collect special personal information such as:
3.1.1 Religious or philosophical beliefs;
3.1.2 Political views (unless legally required);
3.1.3 Race or ethnic origin;
3.1.4 Trade union membership;
3.1.5 Health or sexual orientation information;

3.2 Exceptions apply only where legally required under applicable legislation.

4. Sources of Information

4.1 We may collect personal information directly from you or from:
4.1.1 Identity verification providers;
4.1.2 Payment service providers;
4.1.3 Credit reporting agencies;
4.1.4 Government authorities;
4.1.5 Public databases;
4.1.6 Service providers and contractors.

5. Purpose of Processing

5.1 We process personal information to:
5.1.1 Register and verify your account (FICA compliance);
5.1.2 Process deposits and withdrawals;
5.1.3 Manage betting transactions;
5.1.4 Prevent fraud and manage risk;
5.1.5 Comply with legal and regulatory obligations;
5.1.6 Provide customer support;
5.1.7 Administer promotions and competitions;
5.1.8 Improve products and services;
5.1.9 Conduct internal analysis and reporting;
5.1.10 Conduct direct marketing, unless you opt out.

5.2 Personal information may be transferred across South African borders where required for legitimate business operations, subject to POPIA safeguards.

6. Legal and Regulatory Requirements

6.1 Lottostar processes personal information to comply with:
6.1.1 The Financial Intelligence Centre Act (FICA);
6.1.2 Anti-money laundering regulations;
6.1.3 Gambling legislation;
6.1.4 Record-keeping requirements;
6.1.5 Requests from regulatory authorities.

6.2 Personal information may be disclosed where required by law, court order, or regulatory authority.

7. Sharing with Third Parties

7.1 Personal information may be shared with trusted third-party service providers, including:
7.1.1 Identity verification partners;
7.1.2 Payment processors;
7.1.3 IT and cloud providers;
7.1.4 Responsible gambling support providers;
7.1.5 Fraud detection services.

7.2 All service providers are contractually obligated to safeguard personal information and comply with POPIA.

8. Responsible Gambling

8.1 If you engage with responsible gambling services, your personal information may be processed and shared with an independent provider for support purposes.

8.2 Communications may be recorded for monitoring and quality assurance.

8.3 Counselling sessions remain confidential.

8.4 Lottostar is not liable for advice or actions arising from independent third-party counselling services.

9. Cross-Border Transfers

9.1 Personal information may be transferred outside South Africa where operationally necessary.

9.2 All transfers are conducted in accordance with POPIA and appropriate safeguards.

10. Protection and Storage

10.1 Lottostar implements technical and organizational measures to protect personal information against:
10.1.1 Unauthorized access;
10.1.2 Loss or misuse;
10.1.3 Alteration or disclosure.

10.2 Information is stored securely using encrypted systems and secure cloud infrastructure.

10.3 Payment and verification data are transmitted through secure channels.

11. Retention of Information

11.1 Personal information is retained:
11.1.1 As required by law;
11.1.2 For regulatory compliance;
11.1.3 For the duration of the account relationship;
11.1.4 For investigations or legal proceedings where applicable.

11.2 Information is securely deleted or anonymized when no longer required.

12. Your Rights

12.1 You have the right to:
12.1.1 Be informed of data collection;
12.1.2 Access your personal information;
12.1.3 Request correction or deletion (subject to legal limits);
12.1.4 Withdraw consent where applicable;
12.1.5 Opt out of direct marketing;
12.1.6 Be notified of data breaches where required.

12.2 Certain information may be retained where required by law despite withdrawal of consent.

13. Complaints

13.1 If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator of South Africa.

14. Data Subject Responsibilities

14.1 You must ensure that your personal information is accurate and up to date.

14.2 You must inform Lottostar of any changes to your information.

14.3 You confirm that you have permission to share third-party personal information where applicable.